AIRFRANCE Press Conference


The Best and Beyond in customer service

Improving airline standards also lies in the quality of the customer relations.

From making the reservation to landing at your final destination, Air France does everything possible to make every customer enjoy a privileged moment on board an Air France flight.

The company has introduced five attitudes for its employees to reflect the brand's dedication to customer service.

  • Ensure that each customer feels unique
  • Be attentive to the product the customer has purchased.
  • Show you care about the customer
  • Pay attention to detail
  • Take initiative

By the end of 2013, 19,000 employees will have been trained, followed by the entire company.

This winter, Air France launches regular flights to Panama City three times a week from Paris-Charles de Gaulle, thus extending its network to the Central America, South America and Caribbean region.

Flights will be operated by Boeing 777-200 equipped with 309 seats, including 35 in Business, 24 in Premium Economy, and 250 in Economy.

This new route is in addition to the daily flight operated by KLM from Amsterdam-Schiphol. It will enable Air France and KLM customers to benefit from an even wider choice of connections, especially in Costa Rica, Ecuador, Guatemala, and Nicaragua, thanks to the Copa Airlines hub at Tocumen airport in Panama City.

The launch of this route from Paris-Charles de Gaulle to Panama City, implemented with the support and cooperation of the government of Panama, confirms Air France-KLM’s position as the European leader in this region.

Panama's current economic expansion is sustained by large projects, such as the construction of the Panama City metro in 2014 and the Panama Canal expansion in 2015, as well as tourism development in the region. Moreover, more than 80 multinational companies have set up their headquarters in Panama to operate their activities in the region of Central America, South America, and the Caribbean.

As of November 25, 2013, Air France flights to and from Panama City will operate on Mondays, Thursdays, and Saturdays:

• AF 474: leaves Paris-Charles de Gaulle at 1:30 pm; arrives in Panama City at 6:30 pm.

• AF 475: leaves Panama City at 10 pm, arrives at Paris-Charles de Gaulle at 2:10 pm the following day.